Returns

Last updated: March 2026

Thank you for shopping with Azelle. We are a small Australian women's clothing brand and we take pride in the quality of every piece we create. Please read this policy carefully before placing your order.

All Sales Are Final

All sales are final. We currently do not offer refunds or exchanges at this stage.

By completing a purchase with Azelle, you acknowledge and agree that all sales are final. We encourage you to review your order carefully — including sizing, colour, and product details — before completing checkout.

We recommend using our size guide before purchasing, as sizing can vary between styles. Our size guide is available on every product page and at azelle.com.au/size-guide.

Faulty or Damaged Items

If your item arrives faulty, damaged, or significantly different from what was described, we will provide a full refund. Your rights under Australian Consumer Law are fully protected.

What qualifies as a faulty item

The item has a manufacturing defect (e.g. broken stitching, faulty zip, torn seam)
The item arrived damaged due to packaging or transit
The item is significantly different from the product description or images shown on our website
The wrong item was sent in your order

What does not qualify

Minor variations in colour due to screen display settings
Sizing issues where the correct size was delivered as ordered
Items that have been worn, washed, or altered
Items returned outside of the timeframe set out below

How to Report a Faulty Item

If you believe your item is faulty, please contact us within 7 days of receiving your order.

Step 1 — Contact us

Email azellecustomercare@gmail.com with the subject line “Faulty Item — [Your Order Number]”.

Step 2 — Include the following

Your full name and order number
A clear description of the fault
Photographs showing the fault clearly (required)
Whether you would prefer a refund or replacement (subject to stock availability)

Step 3 — We will respond

We aim to respond to all faulty item claims within 2–3 business days. If your claim is approved, your refund will be processed to your original payment method within 5–7 business days.

Timeframes

To be eligible for a faulty item refund, you must:

Contact us within 7 days of receiving your order
Provide photographic evidence of the fault
Not have worn, washed, or altered the item

Claims submitted after 7 days of delivery may not be accepted at our discretion.

Return Shipping

If your item is confirmed as faulty, Azelle will cover the cost of return shipping. We will provide a prepaid return label via email once your claim has been approved.

Please do not return any item before contacting us and receiving approval. Unapproved returns will not be accepted.

Your Rights Under Australian Consumer Law

This policy is in addition to, and does not limit, your rights under the Australian Consumer Law (ACL). Under the ACL, you are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For more information about your consumer rights, visit the Australian Competition and Consumer Commission at accc.gov.au.