We want you to feel comfortable choosing your Azelle piece. Please read the conditions below before ordering.

Australian full-price orders: 14-day returns

For full-price items delivered to an Australian address, you can request a change-of-mind return within 14 days of delivery for a refund to your original payment method, an exchange or store credit. This includes full-price pre-orders once delivered.

Items must be unworn, unwashed, with original tags attached and returned in their original packaging. Please provide your order number or proof of purchase.

You pay the return postage for change-of-mind returns. Original shipping charges are not refunded for change-of-mind returns. There is no restocking fee.

How to return

Email welcome@azelleclothing.com within the applicable window with your order number and the items you wish to return. We will provide return instructions and the correct return address. Please use tracked postage and keep your receipt.

Once your return is received and checked, we will confirm the outcome and process an eligible refund to the original payment method. Your payment provider may take additional time to show the refund.

International orders

Our voluntary change-of-mind policy for international orders offers exchange or store credit requests within 7 days of delivery, subject to the same item-condition requirements. Customers pay change-of-mind return postage. Any mandatory rights that apply in your location remain unaffected.

Sale items and pre-order cancellations

Sale and discounted items are excluded from voluntary change-of-mind returns. Full-price pre-orders qualify for the Australian 14-day return option after delivery; this does not create a voluntary right to cancel during production. Mandatory cancellation or refund rights remain unaffected.

Faulty, damaged, incorrect or misdescribed items

If your item has a problem, email us with your order number and details so we can assess it and provide the appropriate remedy. Australian Consumer Law rights are separate from our change-of-mind policy and apply to sale items and pre-orders too. The time windows, tags, packaging and change-of-mind postage conditions above do not limit those rights.

Nothing in this policy excludes, restricts or modifies rights or remedies available under Australian Consumer Law or other applicable mandatory consumer laws.