Shipping Policy

Australian shipping

We offer the following shipping options within Australia:

Standard shipping: $11
Express shipping: $16

Shipping costs are calculated and displayed at checkout.

Express shipping refers to the delivery service used after dispatch. It does not shorten any stated processing, production or pre-order timeframe.

International shipping

International shipping rates vary depending on the destination and will be calculated at checkout. International customers are responsible for any customs duties, import taxes or other charges imposed by their country.

Processing and delivery times

Orders are processed as quickly as possible. Estimated delivery timeframes begin once your order has been dispatched and do not include processing time.

Delivery timeframes are estimates only and may be affected by carrier delays, public holidays, severe weather, customs processing or other circumstances outside our reasonable control.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Pre-orders

Pre-order products are not available for immediate dispatch. The estimated dispatch timeframe will be displayed on the relevant product page.

The shipping fee paid at checkout covers delivery from Azelle Clothing to your nominated address once the pre-order product is ready. It does not cover or relate to the shipment of stock from our manufacturer to Azelle Clothing.

If your order contains both in-stock and pre-order products, the entire order may be held and shipped together once all products are available. If you would like an in-stock product sent separately, please place a separate order and pay the applicable shipping fee.

Express shipping selected for a pre-order applies only after the product is ready and dispatched. It does not speed up production or the estimated pre-order timeframe.

Delivery addresses

Please carefully check your delivery address before submitting your order. Azelle Clothing is not responsible for delays, failed delivery or loss caused by an incorrect or incomplete address supplied by the customer.

If you notice an error, contact welcome@azelleclothing.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

If a parcel is returned to us because the address was incorrect, incomplete or undeliverable, the customer may be required to pay an additional shipping fee before the order is resent.

Authority to leave and delivered parcels

If you give the carrier authority to leave your parcel unattended, you accept the risk of the parcel being left in accordance with those instructions.

Once tracking confirms that a parcel has been delivered to the address provided, or left in an authorised safe place, Azelle Clothing is not responsible for theft, loss or damage occurring after delivery.

If you believe your parcel has been incorrectly marked as delivered, please check the surrounding property, safe locations and with household members or neighbours before contacting the carrier and Azelle Clothing.

Lost, damaged or delayed parcels

Azelle Clothing is not responsible for delays caused by postal or courier services or circumstances outside our reasonable control. However, if your parcel appears to be lost, damaged in transit or incorrectly delivered, please contact welcome@azelleclothing.com so we can assist with an investigation.

We may ask you to provide photographs, tracking information or other details required by the carrier. Any remedy will be provided in accordance with our obligations under the Australian Consumer Law.